George Sarantoglou ρώτησε πριν 7 έτηΚαλησπέρα,
Εδώ και λίγες μέρες έχω πρόβλημα με την εμφάνιση μπλε οθόνης στο λαπτοπ. Εμφανίζεται ξαφνικά.
Έχω Windows 10 Education 64bit 1607
Έκανα update τους drivers για την κάρτα γραφικών με το slimdrivers αλλά συνεχίζεται το πρόβλημα.
Η ανάλυση της μπλε οθόνης δίνει τα εξής
Crash Dump Analysis
Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Mon 6/19/2017 10:43:21 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\061917-39796-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14EC00)
Bugcheck code: 0xEF (0xFFFFE60700FD9080, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 6/19/2017 8:56:09 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\061917-39125-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14EC00)
Bugcheck code: 0xEF (0xFFFFD1845DD4F780, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 6/19/2017 8:56:09 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: atc.sys (Atc+0x86525)
Bugcheck code: 0xEF (0xFFFFD1845DD4F780, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\drivers\atc.sys
product: BitDefender® AntiVirus
company: BitDefender S.R.L. Bucharest, ROMANIA
description: BitDefender Active Threat Control Filesystem Minifilter
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atc.sys (BitDefender Active Threat Control Filesystem Minifilter, BitDefender S.R.L. Bucharest, ROMANIA).
Google query: BitDefender S.R.L. Bucharest, ROMANIA CRITICAL_PROCESS_DIED
On Wed 6/14/2017 4:27:59 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\061417-31312-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14EC00)
Bugcheck code: 0xEF (0xFFFF81868959A780, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers.
Σορρυ δεν το έβαλα όλο.
Conclusion
4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Καλησπέρα φίλε μου, βλέπω ότι σε πολλές περιπτώσεις εμφανίζεται το Bitdefender. Δοκίμασε να το απεγκαταστήσεις και να βάλεις κάποιο άλλο για να δεις εάν θα σου εμφανίσει ξανά μπλε οθόνη.
Απεγκατέστησα το Bitdefender Free και έβαλα Avira. Από το μεσημέρι μέχρι τώρα δεν έχω παρατηρήσει κάποιο κρασάρισμα, οπότε μάλλον όντως αυτό έφταιγε. Σε ευχαριστώ πολύ φίλε μου.
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